I Bought My Tickets But...

I Never Received Them

If you have purchased tickets to Immersive Van Gogh directly through our website, but have not yet received your tickets, please contact [email protected] to have this rectified. Please check your spam/junk folder before contacting the box office.

I Want To Change The Name On Them

The name on your tickets is for buyer & COVID tracing info only and thus there is no change of name required on tickets. Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

I Want To Upgrade Or Downgrade

Upgrades can be purchased at the venue, or in advance. Please contact [email protected] to upgrade your tickets in advance. Unfortunately, we cannot downgrade tickets – and we don’t know why you would want to!

I Need To Reschedule

Subject to availability. To reschedule your tickets, please visit our Change Of Date Request page. For VIP and Premium tickets there is a fee of $4.99, requests must be made at least 24 hours prior to your scheduled attendance time. For Basic tickets, there is a fee of $9.99 per ticket. Requests must be made …

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