Frequently Asked Questions

Frequently Asked Questions

COVID-19

  • COVID-19 Update

    Safety is our number one priority for all guests attending Immersive Van Gogh Columbus. With over 170,000 visitors in Toronto during COVID-19, and zero reported cases associated with the exhibition since opening, we’re proud to be operating an experience where it is safe to GOGH.

    Masks are required over your nose and mouth for the entirety of your visit, regardless of your vaccination status.

    To ensure your safety, and based on guidance from the CDC and other government agencies, our walk-in exhibition will operate with enhanced safety measures including:

    • Reduced capacity in line with state guidelines, to ensure all guests have enough space to safely enjoy the experience 

    • Temperature checks for staff and guests on arrival

    • Touchless hand sanitization stations placed throughout the venue 

    • Plexiglass barriers at all payment locations

    • Contactless payment encouraged throughout the venue

    • Face coverings required for all staff and guests

    • Floor markings throughout the venue to assist in six-foot social distancing limit

    • Social distancing circles projected throughout the entire exhibition gallery space

    • Enhanced, regular cleaning throughout the day on each floor

    • Contact tracing for all staff and guests

    We will continue to closely monitor the situation daily, and adjust our safety measures accordingly, in readiness for our opening.

    Thanks for your patience and understanding during these challenging times.

  • Mask Mandate

    Masks are required over your nose and mouth for the entirety of your visit, regardless of your vaccination status. We do not make exceptions for those with exemptions at this time.

  • Exhibit Info

  • About Immersive Van Gogh Columbus

    From creators of the blockbuster show in Paris seen by over 2 million visitors and still wowing crowds in Toronto, the premiere of the Immersive Van Gogh Exhibit will bring the art of Vincent to life in Columbus.

    Experience art like never before – lose yourself in 300,000 cubic feet of flawless projections animating Vincent van Gogh’s oeuvre. Wander through entrancing, moving images that highlight brushstrokes, detail, and color – truly illuminating the mind of the genius.

    You will be immersed in Van Gogh’s works – from his sunny landscapes and night scenes to his portraits and still life paintings. The installation includes the Mangeurs de pommes de terre (The Potato Eaters, 1885), the Nuit étoilée (Starry Night, 1889), Les Tournesols (Sunflowers, 1888), and La Chambre à coucher (The Bedroom, 1889), and so much more.

    Experience the organic landscapes of Van Gogh’s imagination, and journey through his brilliance and madness.

    Astonishing in scale and breathtakingly imaginative, you will experience Van Gogh’s art in a completely new and unforgettable way.

    The exhibit is designed and conceived by Massimiliano Siccardi, with soundtrack by Luca Longobardi, both of whom pioneered immersive digital art experiences in France.

    This exhibition contains sequences of bright flashing lights which may affect visitors who are susceptible to photosensitive epilepsy, as well as others who are sensitive to moving lights. Viewer discretion is advised.

  • Accessibility
    Exhibit

    The entrance, lobby and gallery are all on the same floor with no barriers. The venue is wheelchair accessible and has no barriers to entry for anyone using mobility aids.

    Seating & Mobility Aids

    Wheelchairs, walkers, and scooters are all permitted. We have one first-come, first-serve wheelchair on-site for those who need it, as well as limited bench seating available in the gallery. Folding chairs can be brought into the exhibit for folks who have a hard time standing for extended periods of time upon request

    Wheelchairs can access the front sidewalk from the accessible parking spaces on the northwest corner of the building. Upon reaching the sidewalk to the front door, there are no other level changes throughout the venue.

    Bathrooms

    There are two bathrooms located at the rear of the building. They can be accessed from a corridor to the right of the gallery exit, as well as from the venue entrance by walking through the retail and mural corridor past the gallery.

    Each bathroom is equipped with one accessible stall. There are currently no gender-neutral facilities.

    Sensory Advisory

    This exhibition contains bright lights that may cause discomfort for people with photosensitivity. Viewer discretion is advised.

    Part of the immersive experience is the music, which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request.

    There is a small lounge near the exit of the venue with a comfortable environment and seating for those needing to take a break; the area is generally very quiet at most times.

  • Hours of Operation

    November 8th – December 5th
    Monday | Closed
    Tuesday | 10 AM – 10 PM
    Wednesday | 10 AM – 9 PM
    Thursday | 10 AM – 10 PM (November 25th | 10 AM – 9 PM)
    Friday | 10 AM – 10 PM
    Saturday | 10 AM – 10 PM
    Sunday | 10 AM – 10 PM

    December 6th – December 19th
    Monday | 10 AM – 10 PM
    Tuesday | 10 AM – 10 PM
    Wednesday | 10 AM – 9 PM
    Thursday | 10 AM – 10 PM
    Friday | 10 AM – 10 PM
    Saturday | 10 AM – 10 PM
    Sunday | 10 AM – 10 PM

    December 20th – December 26th
    Monday | 10 AM – 10 PM
    Tuesday | 10 AM – 10 PM
    Wednesday | 10 AM – 5 PM
    Thursday | 10 AM – 10 PM
    Friday | 10 AM – 5 PM
    Saturday | Closed
    Sunday | 10 AM – 10 PM

    December 27th – January 2nd
    Monday | 10 AM – 10 PM
    Tuesday | 10 AM – 10 PM
    Wednesday | 10 AM – 5 PM
    Thursday | 10 AM – 10 PM
    Friday | 10 AM – 5 PM
    Saturday | 1 PM – 6 PM
    Sunday | 10 AM – 10 PM

    January 3rd – February 6th
    Monday | 11 AM – 6 PM
    Tuesday | Closed
    Wednesday | 11 AM – 5 PM
    Thursday | 11 AM – 9 PM
    Friday | 11 AM – 10 PM
    Saturday | 10 AM – 10 PM
    Sunday | 11 AM – 5 PM

    The last entry is 40 minutes prior to the close time stated below. Late arrivals will not be permitted entry. Fees may apply if you need to reschedule. Hours of operations are subject to change.

  • Location, Parking & Transit
    Location

    The original Immersive Van Gogh will be coming to Lighthouse Artspace Columbus at 940 Polaris Parkway, Lighthouse Artspace will be transformed into an unforgettable art experience where the art of Vincent van Gogh will come to life around you.

    Renowned for transforming venues into unforgettable art experiences, the Immersive Van Gogh Exhibit strives to highlight the unique architecture of its spaces while integrating influences from its history and community. Get ready to be transported the second you step inside.

    Parking

    Parking is available at no cost onsite.

    There are five accessible parking spots on the side of the building adjacent to the sidewalk to the front door. The accessible parking spaces are level with the sidewalk. The rest of the parking lot requires a step up to the sidewalk of 6”-8”.

    Patrons can be dropped off at the front door where there is space in the entry area to wait.

    Transit

    The location is near the suburban Columbus neighborhood of Polaris. Central Ohio Transit Authority (COTA) has bus stops within .5 and .6 miles of the venue site.

  • Prohibited and Permissible Personal Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

    Backpacks and duffle bags are not permitted in the exhibit. Patrons entering with such items will be required to check their bags at coat check provided onsite.

    Prohibited
    • Backpacks and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Food of any type is not permitted in the gallery
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    • Tripods
    Permissible
    • Walkers, mobility scooters, and other mobility aids
    • Service animals – For non-traditional service animals please contact the exhibition before your visit.
    • Strollers

    Immersive Van Gogh reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us at [email protected] for more information.

  • I Bought My Tickets But...

  • I Need To Reschedule

    Subject to availability.

    To reschedule your tickets, please visit our Change Of Date Request page.

    For FLEX tickets (VIP and Premium) there is a fee of $4.99, requests must be made at least 24 hours prior to your scheduled attendance time.

    Please note a $9.99 per ticket fee will apply for a change of date request for FLEX tickets with a scheduled arrival time of fewer than 24 hours.

    For Timed tickets, there is a fee of $9.99 per ticket. Requests must be made at least 24 hours prior to your scheduled attendance time.

    Last-minute change of date requests will not be honored except in exceptional circumstances.

  • I Never Received Them

    If you have purchased tickets to Immersive Van Gogh directly through our website, but have not yet received your tickets, please contact [email protected] to have this rectified.

    Please check your spam/junk folder before contacting the box office.

  • I Want To Change The Name On Them

    The name on your tickets is for buyer & COVID tracing info only and thus there is no change of name required on tickets.

    Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

  • I Want To Upgrade Or Downgrade

    Upgrades can be purchased at the venue, or in advance. Please contact [email protected] to upgrade your tickets in advance.

    Unfortunately, we cannot downgrade tickets – and we don’t know why you would want to!

  • Ticket Info

  • Authorized Ticket Sellers

    Warning! Check before you GOGH. If you want to experience the Immersive Van Gogh Exhibit that is taking Chicago by storm and sold out in Los Angeles, New York, and San Francisco, ensure you are buying your tickets from ColumbusVanGogh.com or our verified partners.

    Should you have purchased tickets for our exhibit from any other site other than listed below, please reach out to [email protected] for verification.

    Authorized Ticket Partners To Immersive Van Gogh Columbus
    • ColumbusVanGogh.com
    • ImmersiveVanGogh.com
    • Ticketmaster.com
    • Universe.com
    • Barter Network
    • Restaurant.com
    • Goldstar.com (gift vouchers)
    • Groupon.com  (gift vouchers)

    Other partner sites may too have promotions and access to tickets but these should redirect you to our website ColumbusVanGogh.com for purchase.

  • FLEX vs. Timed

    FLEX tickets allow a greater arrival window of two hours before up to two hours after your start time, subject to hours of operation

    Please note that doors open 15 minutes prior to the first time slot and close 20 minutes into the start of the last time slot.

    Change Of Date Requests For FLEX Tickets

    All change of dates must be made 24 hours prior to scheduled attendance and are subject to availability.

    We reserve the right not to process any late change of date requests, as well as charge for late requests with a fee up to $9.99 per ticket.

    Timed tickets have a strict arrival window of 20 minutes within your scheduled attendance start time.

    Change Of Date Requests For Timed Tickets

    Timed tickets may request a change of date at least 24 hours prior to scheduled attendance and for a fee of $9.99 per ticket.

    We reserve the right not to process any late change of date requests.

    To request a change of date please use our Change Of Date Request form.

    Hours of operations are subject to change with no notice.

  • Group Tickets

    A group discount of 40% is available for groups of 10 and more. Please visit our group ticket page for pricing and availability.

    For groups larger than 50 people please email us at [email protected].

    Discount amount will be applied at checkout.

  • Peak, Off-Peak & Prime

    This relates to pricing differences depending on date and time selected.

    Peak times are generally Wednesday, Thursday and Friday after 5 PM, all day Saturday, and Sunday until 7 PM.

    Off-Peak times are generally all day Monday and Tuesday, Wednesday, Thursday and Friday before 5 PM, and Sunday after 7 PM.

    Prime times are generally Friday at 7 PM, Saturday at 1 PM and 2 PM, and Sunday at 1 PM.

  • Ticket Prices
    Peak

    VIP – $99.99
    Premium – FLEX – $64.99
    Basic – Timed – $54.99
    Child – $34.99

    Off-Peak

    VIP – $79.99
    Premium-FLEX – $49.99
    Basic-Timed – $39.99
    Child – $29.99

    Prime

    VIP – $109.99
    Premium – FLEX – $79.99
    Basic – Timed – $69.99
    Child – $39.99

    All tickets are subject to taxes and a $6.99 service fee on top of the above prices, as per our terms and conditions.

    Ticket prices are subject to change.

  • Ticket Types

    There are no refunds of tickets for the exhibit.

    Tickets are available online and directly at the box office on the day of the exhibit (subject to availability).

    VIP Tickets Include
    • Priority access and admission
    • Van Gogh cushion to keep
    • Limited edition poster
    • VIP souvenir laminate
    • All FLEX entry benefits††
    Premium-FLEX Tickets Include
    • Van Gogh cushion rental
    • Limited edition poster
    • All FLEX entry benefits††
    Basic-Timed Tickets Include
    • Standard admission††
    Child Tickets Include
    • Admission ages 6 – 16
    • No change of date fees
    • Must be accompanied by an adult ticket
    • Children age 5 and under do not require a ticket

    The exhibit does have loud music and ear protection, especially for children, is advised. Earplugs are available at the gallery.

    For further clarification, please read our terms and conditions.

    Should cushion not be available, a gift voucher to the gift store will be offered as an alternative.

    ††Please see the section FLEX vs. Timed or further details.

  • Scroll to Top